Frequently asked questions

No. You can check out as a guest and only enter your delivery and payment details. An account is handy though: track your orders, save favourites and earn rewards.

You pay in advance with iDEAL, credit or debit card, Apple Pay or Google Pay. You complete the payment on the secure payment page of our payment partner Stripe; Apple Pay and Google Pay appear there if your device supports them. As soon as your payment is received, you get a confirmation by email and we ship your order. We deliberately offer no buy-now-pay-later.

Yes. New customers get a welcome discount, and with our rewards programme you build up benefits with every order. Enter discount codes at checkout. There is also a volume discount per product (same contents): 2 vials −10%, 3 or more −15%. It is calculated automatically in the cart and at checkout.

Yes. You pay on the secure payment page of Stripe. We never see or store your card details. Our shop is secured with a valid SSL certificate.

In stock: ordered and paid on a business day before 15:00 (Dutch time), usually shipped the same day. Items not in stock are produced per batch (fresh-batch) and ship within 14 days; we notify you when your batch is ready. Each product page shows per size whether it is in stock.

We don't keep everything in stock by default. When you order such a product, a fresh batch is produced for you instead of long-held stock. That batch also has its own CoA, available on request. It ships within 14 days.

Within the EU-27 shipping costs €4.95; from an order value of €150 shipping is free. To the United Kingdom shipping is always €14.95. More on Shipping and delivery.

As soon as we ship you receive a track & trace link by email. When signed in you can follow everything via My account. We ship in neutral packaging.

A CoA records the composition and purity of a specific batch, measured with HPLC and mass spectrometry. At TogoPeptide every batch comes with its own CoA, so you can verify what you receive.

Every batch is analysed with HPLC (purity) and mass spectrometry (identity). The measured values are on that batch's certificate of analysis, available on request.

Our products are intended for research only. They are not intended for human or animal consumption or for medical application. Research-use-only is the legal basis on which we supply.

For unopened, sealed products the statutory 14-day right of withdrawal applies. Opened vials are excluded for hygiene reasons. More on Returns and withdrawal.

Email us via the contact page or see our help page. We reply within 1–2 business days.