Shipping
Fast, discreet, EU-wide.
Neutral outer packaging. Insulated cold-chain. Tracked EU courier. In-stock items ship next business day — fresh-batch items ship once the new batch clears QC (typically 14–21 days).
Two dispatch modes
When your order leaves our lab.
In stock · green pill
Next-business-day dispatch
For every compound with a green In stock indicator. Orders placed before 15:00 CET on a business day dispatch the same day; after that, the next business day.
Fresh batch · amber pill
Made-to-order, 14–21 day lead
For compounds marked Fresh batch. We synthesise, lyophilise and QC a new batch specifically for your order. The full window covers synthesis + QC + cold-chain dispatch. Full timeline on the fresh-batch page.
Mixed order? The full order ships together in one cold-chain parcel once the fresh batch is ready — single tracking, single cold-pack, fewer temperature excursions.
Delivery Windows
How long it takes.
Typical transit time after dispatch. Processing happens same day for orders placed before 15:00 CET on weekdays.
Express Zone
NL & BE
1 to 2 business days. Tracked courier, signature optional.
Core EU
DE · FR · AT · LU · DK
2 to 4 business days. Tracked end-to-end.
Rest of EU
ES · IT · PT · PL · SE · FI · …
3 to 7 business days depending on customs and routing.
Packaging & Privacy
Discreet by default.
Neutral outer carton
Plain brown box. No TogoPeptide branding. No compound names. No descriptive customs declaration beyond what carriers legally require. Return address is a generic EU shipping centre, not a lab name.
Insulated cold-chain pack
Every parcel goes in an insulated liner with phase-change cold packs sized to the transit window. Lyophilised vials are still temperature-sensitive — the pack keeps them in spec up to 96h from dispatch.
Tracked end-to-end
Tracking link emailed at dispatch. Follow the parcel carrier-side. Express zone (NL/BE) uses next-day DPD or PostNL equivalent; core EU uses tracked European network routing.
COA in every parcel
A printed Certificate of Analysis matched to your batch ID ships with the vials, and a digital copy hits your inbox at dispatch time. No separate request needed.
Order Cut-off
When it ships.
Orders placed before 15:00 CET on business days are processed and dispatched the same day. Orders after cut-off, weekends, or on public holidays dispatch the next business day.
Need Help?
Delayed or missing order?
Most delivery issues resolve themselves within the published transit window. If you are past the window, get in touch with your order reference.