FAQ
Questions before you order.
Shipping, research-use positioning, payment flow and ordering — the essentials, answered cleanly.
Research & Safety
What you’re actually buying.
Are these compounds for research only?
Yes. Every compound on this site is presented strictly for laboratory research. No medical claims, no human-use guidance, no therapeutic positioning. By placing an order you confirm research-use intent.
How is quality assured?
Clean sourcing, limited-run batches and consistent purity across restocks. We keep the catalog tight on purpose — the smaller the line, the tighter the control.
Why do some items take 14–21 days to ship?
Items marked Fresh batch are produced after you order rather than pulled from long-term inventory. This means verse lyophilised material, maximum stability, and a batch-specific COA for your order. Full reasoning on the Fresh batch page.
How do I know if a compound is in-stock or fresh-batch before I order?
Every compound page shows a stock indicator per variant: green “In stock” means next-business-day dispatch, amber “Fresh batch” means the 14–21 day lead time. The shop and category pages show the same indicator at product level.
What happens if my cart has both in-stock and fresh-batch items?
We ship the full order together in one cold-chain parcel once the fresh batch is ready (single tracking, fewer temperature excursions). If you need the in-stock items sooner, place them as a separate order.
What’s inside each vial?
Each vial contains the compound at the stated milligram strength as lyophilised powder. No fillers, no proprietary blends. Reconstitution and handling are the researcher’s responsibility.
Do you share batch documentation?
Batch-level documentation is available on request once an order is confirmed. Contact support through the channel confirmed in your order email.
Shipping & Packaging
How the order arrives.
Where do you ship?
EU-wide. Tracked dispatch with discreet packaging, fast transit across the Eurozone.
How long does transit take?
Most EU destinations arrive within a few business days of dispatch. Tracking is included in the order confirmation email.
How is the order packaged?
Neutral outer packaging with no branding visible. Internal padding protects the vials during transit.
Can you ship outside the EU?
Default shipping is EU-only. For research institutions outside the EU, contact support to assess whether an exception is feasible.
Payment & Checkout
How payment works.
Which payment methods are supported?
Checkout is handled through Mollie — standard EU methods are available at checkout (iDEAL, Bancontact, SEPA, credit & debit cards among others).
Is checkout secure?
Yes. Payment is processed on Mollie’s PCI-DSS compliant infrastructure. No card data touches this site — we only receive a confirmation that payment completed.
What shows up on my bank statement?
A neutral descriptor from our processor. No compound or category details appear on the line item.
Ordering & Variants
How strengths and quantities work.
What do the strength variants mean?
Each variant lists the milligram amount of compound in one vial (for example, 5 mg / 10 mg / 20 mg). Higher strengths often carry better per-milligram pricing — visible live in the price block on each compound page.
How many vials can I order at once?
Up to ten vials of a single variant per order through the standard flow. For larger research quantities, contact support ahead of ordering.
What if a compound is out of stock?
The stock indicator on each compound page reflects live availability. Restocks are irregular — if a compound disappears from the catalog it may return on a later batch, or it may be retired.
What’s your return policy?
Because these are research compounds, returns are limited to shipping errors or damaged-in-transit cases. Contact support within seven days of delivery with photos and the order reference.
Still hesitating?
Your answer isn’t here?
Open the shop to browse the full compound catalog, or pick a direction from the category shortcuts on the home page.