Feature request
What would make your research easier? Be specific — one feature per submission works best.
Help center
Practical answers, no medical advice.
Tracking, shipping windows, COAs, reconstitution, returns. If something is missing, email info@togopeptide.com — we reply within 4 business hours, 7 days a week.
Quick links
Jump to what you need.
Orders
Track an order
Look up status with your order ref + email. Cancel, edit address, or resend confirmation.
Shipping
Rates & transit times
Zone matrix, carriers, cold-chain handling, customs & duties.
Returns
Start a return
Eligibility, the request form, and the refund timeline.
COA
Lab reports & COAs
Find the COA matched to your batch and learn how to read it.
Research-use
Research-use only
How we position our material, what it’s for, what it isn’t for.
Account
Sign in & account
Order history, saved addresses, password reset, account deletion.
Frequently asked
Common research-customer questions.
Where’s my order?
Use the order tracker with your 8-character order reference and the email used at checkout. Once dispatched, you’ll also receive an automated tracking email with a carrier-side parcel link (PostNL / DHL / DPD / UPS, depending on destination zone).
How long does shipping take?
For in-stock items: 1 business day dispatch, with transit times of 1–2 days NL/BE, 2–4 days core EU, 3–7 days rest of EU. For fresh-batch items: 14–21 days lead time covering synthesis, lyophilisation, QC and dispatch. Full breakdown on the shipping page.
Can I track my parcel?
Yes. Every order ships tracked end-to-end. A tracking link is auto-emailed the moment status flips to shipped, and the same link is also visible inside the order tracker.
What’s a COA?
A Certificate of Analysis — the lab report tied to the specific batch you receive. It documents purity (HPLC), mass (MS), endotoxin and residuals. We include a printed COA in every parcel and a digital copy in your dispatch email. Browse archived COAs on the lab reports page or read how to read a COA.
How do I reconstitute lyophilised material?
Use the reconstitution calculator for stock concentration and dose-volume math, then read the reconstitution guide for stepwise procedure. The methodology article covers solvent choice, swirl-not-shake handling and stock storage.
I want to return something.
Open the returns page — you’ll find the eligibility matrix (damaged-on-arrival, off-spec vs COA, sealed in-stock 14-day withdrawal) and a return-request form. Submit the form with your order reference and we reply within 1 business day with the next steps.
What if my order is delayed?
First check the tracker — most carrier delays resolve themselves inside the published transit window. If you’re past the window or the carrier hasn’t scanned the parcel in 48h, email info@togopeptide.com with your order reference. We’ll open a carrier trace within the same business day.
I have a research question about a compound.
Email info@togopeptide.com. We can answer questions on stock concentrations, batch reconstitution recommendations, storage handling and stability windows. We do not give medical, dosing or therapeutic advice — our material is supplied strictly for laboratory research purposes.
Build with us
Feature requests & bug reports.
If something is missing or broken, tell us directly. We read every entry and reply when an email is provided.
Bug report
Found something broken? A short summary plus the page and steps to reproduce help us fix it the same day.
Still stuck?
Email the support team.
We reply within 4 business hours, 7 days a week. Quote your order reference for the fastest path.